Customer Service
- Shipping Options
- Do You Ship to P.O. Boxes?
- Do You Ship to APO, FPO, AA, AE, AP or Military Addresses?
- Can I reach customer service by phone? Can I place an order by phone?
- Payment Options
- Will I be charged sales tax?
- Quantity Discounts
- Are your items new? Is this item in stock?
- o you offer Gift Services?
- Product Description and Measurement
- Shiping Options
- We ship only within the United States. We offer UPS Ground, 3 day select, 2nd day air, and Next day air services for all orders shipped to a street address in the 48 Contiguous States. We also offer USPS Economy Shipping and Priority Mail. We now also ship to Alaska, Hawaii an Puerto Rico. For complete shipping information please visit our shipping information page.
- Do You Ship to P.O. Boxes?
- Yes, Orders shipped to a PO Box address will be shipped via USPS (United States Postal Service). Shipping time with USPS will be longer than with UPS.
- Do You Ship to APO, FPO, AA, AE, AP or Military Addresses?
- Yes, Orders shipped to these addresses will be shipped via USPS (United States Postal Service). Simply enter APO or FPO as the 'City' and select AA, AE, AP from the 'State' list. USPS does not currently provide package tracking or delivery confirmation for APO or FPO addresses. (If track and confirm become available to us we will make it available to you.) The time in transit by USPS to APO/FPO addresses vary and is out of our control. It can sometimes take a very long time.
- Can I reach customer service by phone? Can I place an order by phone?
- You can reach our helpful customer service agents at: 1-888-700-TOYS (8697) and a friendly representative will be happy to assist you with any concerns and you can surely place an order by phone.
- Payment Options
- We accept Visa, MasterCard, Discover, American Express, and PayPal through our secure online payment system. You can choose to pay by check and mail your invoice along with a Money Order, cashiers check, or personal check. Orders paid with a personal check require an additional 10 business days processing time. For your convenience, we now offer Google Checkout too!
- Will I be charged sales tax?
- We are required to collect sales tax for all orders shipped within New York State. Tax rates vary by County. Shipping charges within New York State are taxable. Orders shipped out of New York State incur no sales tax.
- Quantity Discounts
- Does your company send gifts on a regular basis? Are you organizing a large charity event or a simple baby shower? ToyShelf.com offers volume discounts for larger orders. Tell us about your corporate gift giving needs and we will provide you with information about discounts. Send inquires to cs@ToyShelf.com
- Are your items new? Is this item in stock?
- We only sell new unused items. All inventory is stocked in our smoke free warehouse. All items should be considered in stock unless otherwise noted. If you order more than we have in stock, our online ordering system will notify you automatically before you place your order.
- Do you offer Gift Services?
- You can ship your order to yourself or directly to that special someone. Our packing slips are always Gift Friendly. We never include prices or payment information on the packing slip. Your Billing Name and Address will show on the packing slip so that the gift recipient will know who to thank. You can include a Gift Message in the space provided at checkout and it will be printed on a gift card and included with your order for that personal touch. We also offer a free Wishlist / Gift Registry service and Gift Certificates. Gift Wrap Service is available on most items. Click Here for more info regarding gift options.
- Product Description and Measurement
- All items in our catalog include a short description of the product and its features. We strive to provide a description that is as accurate as possible. All of our stuffed animal measurements come directly from the manufacturer. Some items are measured standing and some lying down. Most teddy bears are measured while standing. The measurement is taken from the top of the bear's ears to the bottom of its feet. Most dogs and other 4 legged animals are measured lying down. The measurement is taken from the animal's nose or front paws (whichever extends farthest) to its back feet (not including its tail). Other items are usually measured on the longest side.
